Frequently Asked Questions
Q. Can I stop or change my order, are there any contracts?
A. We do not lock you into any contracts. You can stop or change your order as required by contacting our friendly customer service team either by phone or email. We ask that you provide us with at least 24 hour's notice for any changes to your order. You can make changes to anything to do with your deliveries – the scheduled day, the frequency (daily, weekly, fortnightly or monthly), or even the types of fruit that are included in the variety mix.
Q. What are the obligations with the free trial offer?
A. Our 'Free Trial' offer is open to new customers of The Fruit Box. All you have to do is order a minimum of 2 boxes for your office over 2 weeks and we will provide the first week free. Your office crew are sure to love you when fresh fruit arrives at your office door, kitchen or boardroom.
Q. What kinds of Fruit can I expect in my delivery? Can I provide you with my Fruit preferences?
A. Here is the link to our monthly Fruit Market report which will give you an idea of what to expect in your fruit box. The mix changes depending on the season and availability. You can select any particular fruit preferences that you may have – you can tell us exactly which fruit are both included and excluded from your order.
Q. Can I include other fruit not already in the Standard Mix?
A. Subject to seasonal availability, we can include other fruit in your delivery. Some examples include Strawberries, Grapes, Avocados, Lemons, Dried Fruit & Nut mixes and bread.
Q. How much flexibility do I have in my order?
A. The Fruit Box gives you a high level of flexibility with your fruit boxes. Most suppliers have a limited range of choices i.e. a standard or large box of mixed fruit. The Fruit Box has invested significantly in software and systems that enable you to have flexibility in:
Quantities and box sizes
You can select the exact amount of fruit and how you want the order split into different boxes.
You can select any particular fruit preferences that you may have.
Order frequency deliveries
You can have deliveries daily, weekly, monthly or ad hoc orders.
Q. What time will my fruit arrive?
A. We aim for all deliveries to be completed by 10:30 am. Occasionally, due to circumstances outside of our control such as weather and traffic conditions, there may be a delay with your delivery. Rest assured, the delivery is on its way, but feel free to contact our Customer Service Team for further information.
Q. What happens when my delivery falls on a Public Holiday?
A. If your delivery falls on a Public Holiday we generally deliver your fruit on the following business day. You will receive a notice from our customer service team advising you prior to the holiday.
Q. What days do you deliver?
A. We provide a daily delivery service to most major business centres, providing you with an option of splitting your order into multiple deliveries to ensure freshness of the fruit throughout the week.
Q. Which areas do you currently deliver to?
A. We currently deliver our fresh fruit baskets to Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Geelong, Gold Coast, and Newcastle.
Q. When and how will I receive my invoice?
A. You can be invoiced per order, weekly, or monthly. Our streamlined accounts system sends invoices electronically to your preferred email address.
Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days.
Q. How do I place an order?
A. With so many options (order size, delivery days, fruit preferences, delivery frequency and payment preferences), we like to discuss your order over the phone and set up a tailored order to meet your needs.
Call us now on 1300-766-760 to get your first fruit box on the way.
Q. How do you guarantee quality control?
A. We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our produce leaves the farms until they are delivered to your office.
Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards.
The Fruit Box complies with:
The principles of HACCP (Hazard Analysis and Critical Control Point)
The principles of AS/NZS ISO 9001:2008
Food Standards Australia New Zealand (FSANZ) Food Standards Code "3.2.2 Food Safety Practices and General Requirements"
Food Act 1984
City Council Environmental Health Department
Q. What are the sustainability practices of The Fruit Box?
The Fruit Box is committed to adopting sustainable practices throughout our business. All of our cartons are made from predominantly recycled wastepaper (corrugated packaging paper 100% recycled fibre, carton board 70% recycled wastepaper, 30% fibre from waste wood and plantation timber). Our boxes are fully biodegradable and compostable. We also offer the option of delivering fruit in timber crates, providing both a novel presentation and environmentally friendly way to deliver our fruit.
Q. How do you work out how much fruit to order?
First you'll need to decide on the quantity of fruit. We normally recommend around two to three pieces per person per week, but it's entirely up to you.
Q. How do I work out how to split up my order to ensure all staff are covered?
Consider the distribution of your staff - If you have an office that's spread over various floors or departments, we can break up your order to exactly match your staff's distribution and kitchen areas.
Q. Can I select specific fruit for our regular fruit boxes?
You can tell us exactly which fruit are both included and excluded from your order. Or you can leave it to us to create a mix of the freshest, tastiest fruit that is also great value.